About Us

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Veterinarian Susan Norris

A graduate of the University of Illinois College of Veterinary Medicine, Dr. Norris has worked in both general practice and emergency medicine.  She is a member of the American Association of Feline Practitioners (AAFP) and is part of their Cat Friendly Practice® program to make veterinary care less stressful for cats and their caregivers.  She has 2 dogs and 2 cats. Her beloved Charlotte Pug is pictured.

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Certified Veterinary Technicians (CVTs)

Brooke Shelby and Taylor Simpson are the clinic CVTs whose expertise in pet handling and care are top notch.  


Brooke is a 2016 graduate of the Parkland CVT program.  Her husband James and kids Carson and Grayson, as well as her pit bull mix Pancakes, keep her busy when not at work.


Taylor is a 2018 graduate of  the Parkland CVT program.  She and her fiance Cody have 2 special kitties, Bobo and Ripley. 

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Support Staff

Erin Cochran is our amazing staff member who you will often meet upon your arrival.  


Our office manager extraordinaire is Ashley Handal. She has been in the veterinary field for 18 years  and can answer virtually any question or concern.  She and her husband Joe, daughters Haylen and Hallie, dogs Ozen and Roman, reside in Philo.


Of course, Cuddles the clinic cat  is on hand to manage the staff regularly.